Booking & privacy policies

Booking online

When you book online, we hold the time for you for 10 minutes and email you a link to confirm it. Your booking is only made once you confirm. If it isn't confirmed in time, the time is released for others.

Once you've confirmed, we email you the details, and a reminder the day before.

Changing or cancelling

Please give us at least 24 hours' notice if you can't make it. Until 24 hours before your appointment you can change it (the service, technician or time) or cancel it online, with the "Change or cancel" link in your booking emails or from your account. After that, please call us.

Missed appointments

A missed appointment is a time someone else could have had. If you miss two appointments without letting us know, or miss and cancel at short notice several times, within a year, we may ask you to book by phone rather than online. Cancelling online with notice never counts against you.

Email offers

Offers are optional, and the boxes start unticked. If you tick "Email me offers and news", we'll email you offers from Madison Hill Nails. If you also tick the partner box, we'll email you offers from businesses we partner with. We send those ourselves: we never give your details to them.

Every offer email has an unsubscribe link, and you can change your choice at any time in your account or by calling us. Emails about your appointments are sent either way.

When you sign up or change your choice, we record when you did it, the wording you agreed to, and the internet (IP) address and browser used, so we can show what you agreed to. We keep that record for as long as we might email you, and afterwards as long as we need to show you agreed.

Your privacy

When you book we keep your name, email address, phone number and appointments, to run your booking, send you your confirmation and reminder emails, and recognise you next time. To prevent fake bookings we also keep a record of each online booking attempt, including the internet (IP) address and browser used.

We keep booking records for up to two years, and longer where we need them to deal with abuse. Only the salon's owner can see IP addresses. We never sell your information, and we never give it to other businesses for their marketing.

We use trusted services to run the website: Postmark to send emails, Cloudflare to check bookings aren't made by bots, MongoDB Atlas to store the booking data, Netlify to host the website, and Google Maps for the map at the bottom of each page (it loads from Google when you scroll to it).

To ask what we hold about you, or to have it deleted, please call us.